How to Edit and Update Order Status in WooCommerce
To manage the status of an order:
1. View Orders:
- Navigate to the ‘Orders’ section in WooCommerce. (See here for help on locating orders.)
2. Access Order Details:
- Click on any order to view its full details, including billing and shipping addresses, payment method, order date, items ordered, and total.
3. Review Order Notes:
- Depending on your payment processor, there may be notes on the order in the right sidebar. You also have the option to add your notes.
4. Update Status:
- Change the order status using the dropdown menu under ‘Status.’ The options include:
- Pending Payment: Automatic status for orders being filled out.
- Processing: Automatic status when the payment gateway is processing an order.
- Failed: Indicates payment issues (e.g., declined payment).
- Completed: Automatic status for successfully processed orders.
- On Hold: Manual status for temporarily pausing order processing.
- Canceled: Indicates orders canceled by customers, sometimes automatic.
- Refunded: Manual status for orders that have been refunded. (See how to refund an order.)
5. Save Changes:
- After selecting the new status, save your changes to update the order record.
Note: Properly managing order statuses is key to keeping accurate records and ensuring customer satisfaction. Understanding each status helps you to navigate various scenarios that occur during order processing.
